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Student Safety and Wellbeing

At every Australian institution, safety and wellbeing is a top priority. At IHM, we believe that our students’ well-being is boosted, and their learning outcomes are optimised when they feel connected to others and experience safe, trustworthy relationships. Students who feel connected, safe, and secure are more likely to be engaged learners and to achieve higher physical, emotional, social, and academic achievements.

Our responsibilities
IHM is the custodian of:
  • Handling and investigating allegations of student misconduct
  • Critical incident processes
  • Responses to sexual misconduct complaints and disclosures
  • Harassment and assault
  • The comprehensive care provided to pupils, inclusive of disabilities, training, counselling, and financial assistance.

Our team focuses on implementing best-practice policies, procedures, and training efforts to ensure that the institution provides the safest possible environment for students.

Mental Wellbeing
Service of Confidential Counselling:

Students at IHM have access to the Mental Health Support programme accessible to IHM students and employees. The professional and discreet counselling service is available to assist you with a variety of work-related and personal issues. This service provides access to licenced specialists, such as psychologists, social workers, and management support counsellors. IHM has arrangements in place with Relationships Australia to provide IHM counselling sessions and tele services to IHM students.

Relationships Australia

Relationships Australia is a leading provider of relationship support services for individuals, families, and communities. It has offices in WA, NSW, and VIC making it convenient for IHM students to accessing their services. They are a community-based, not-for-profit Australian organisation with no religious affiliations. Their services are for all members of the community, regardless of religious beliefs, age, gender, sexual orientation, lifestyle choice, cultural background, or economic circumstances.

How can IHM students access counselling and support services?

IHM students can access Counselling and Support Services from Relationships Australia. Upon identifying the counselling requirements for IHM students, the Student Support Officer will coordinate and plan for the counselling sessions. Relationships Australia will contact the students and organise their appointments

Costs for Counselling and Support Services?

Up to two (2) sessions over a 12-month period are available free of charge at no costs to IHM students. Additional sessions requested by students will be borne by the students’ cost at Relationships Australia’s standard private counselling rates (indicative costs are $150 per session). Counselling rates for additional private sessions are also based on student income. For more information, please visit here The following are three other sources for students to obtain counselling and support services:

The following are three other sources for students to obtain counselling and support services:
  • Beyond Blue
  • Beyond Blue is another counselling and support agency that students can access for support and advice. Beyond Blue is a registered ‘charity’ with the Australian Charities and Not-for-profits Commission providing information and support to help anyone in Australia achieve their best possible mental health, regardless of age and/or location. They offer support, provide information and advice, and point the students to where they can get help: Contact phone: 1300 22 4636/ available 24 hours / 7 days a week.

  • Head to Health
  • In addition, students are also encouraged to explore the Head to Health website, where students can find digital mental health services from some of Australia’s most trusted mental health organisations, including the numbers to 24×7 phone counselling services that are free to access. Resources listed on the Head to Health are trusted Australian service provides with free or low-cost digital mental health resources that are nationally available.

  • Embrace Multicultural Mental Health services
  • Students can also find information and support in other languages through Embrace Multicultural Mental Health services For more details – Click Here
Complaints and Appeals

The Institute of Health & Management (IHM) takes complaints very seriously and respects the right of students to appeal decisions that are made during academic and administrative procedures. The Student Complaints and Appeals Policy sets out the procedures and principles that govern how your complaint will be handled. You can also find information about making a complaint in the Student Handbook.

IHM staff will endeavour to address your needs if they are brought to their attention, so it is recommended that you discuss your complaint or grievance with a Student Support Staff. At the very least, they can give you information about how to have your complaint heard. You will not be disadvantaged, provided your complaint is not knowingly false or vexatious. Complaints help us to improve our services. To know more: Click Here

Student Support – Access, Accessibility and Equity

IHM follows and uses policies and procedures to ensure that students and staff are treated in a fair and equitable manner.

At IHM, we aim to
  • Create an educational environment at IHM free from discrimination and which recognises and promotes the equal opportunity of students with a disability
  • Ensure that IHM students with a disability are aware of their rights with respect to equal opportunity and access to education
  • Articulate an effective procedure for dealing with complaints relating to any failure to provide students with disabilities equal opportunity with respect to access to education at IHM
  • Ensure that students with a disability are given the greatest possible opportunity to participate in study and work

To know more: Click Here

Coronavirus (COVID-19): student advice and support

IHM strongly supports the student community during the current COVID-19 situation and associated travel restrictions. Topmost on our list of priorities is, as always, the health and wellbeing of our students and staff. We have been working hard to support our students and staff at home and overseas and are closely monitoring the situation.

If you are affected, please monitor your student email for regular updates from us. If you have any questions or concerns, contact us through the Student Self-Service Portal.

To know more: Cick here

External Services
Emergency Services

Police, Fire & Ambulance Tel: 000

Police General Enquiries (24 Hours) Tel: 131 444

Family & Community Services

Alcoholics Anonymous


Medical and Health

Australian Health Management

Health direct Australia Tel: 1800 022 222

To know more: Click here

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